Designing for Global Health by Personalizing Care Delivery

Ting Shih Headshot
  • Ting Shih, Founder and Chief Executive Officer, ClickMedix
  • Tuesday, April 12, 2016, 6:30 PM
  • At IBM Research Cambridge, 1 Rogers Street, Cambridge, MA


Not all doctors are the same, and not all patients are the same. So how do you design healthcare delivery tools that can be used by doctors and patients alike?

ClickMedix took on the challenge of designing for global health to improve the lives of over 1 billion people using mobile phones in 2007. While the idea started at MIT, the real discovery happened when founder Ting Shih went to test the idea of using mobile phones to deliver health care in sub-Saharan Africa, where there is a lack of doctors, treatments, and over whelming number of patients. To date, ClickMedix has been deployed in 16 countries, in multiple languages and addresses a variety of disease from HIV/AIDS to diabetes. The solution consists of tools for doctors, nurses, health workers, and patients, all “personalized” to the needs of each user. During this session, Ting will share her journey and discovery for designing mobile-phone enabled solutions to deliver personalized care so that each patient can live better, healthier, and happier.



About ClickMedix

One-Click Healthcare for 1B+ People

ClickMedix is a global mobile health (mHealth) social enterprise founded by faculty and students from Massachusetts Institute of Technology (MIT) and Carnegie Mellon University to increase capacity of physicians and health organizations to serve more patients. By enabling existing medical experts to serve more patients, we can address the following global healthcare challenges:

  • Lack of access: Patients cannot easily reach doctors.
  • Lack of funds: Patients cannot afford the high cost of healthcare, and governments/NGOs are unable to subsidize underserved-populations entirely.
  • Lack of medical resources: Most countries face severe shortages of trained healthcare professionals, especially medical experts.

Our Mission is to bring affordable and quality health services to under-served patients, by enabling health organizations to reach more patients through mobile phone/tablet facilitated remote diagnosis, as well as remote training and supervision of their staff assistants, nurses, and health workers.

About Ting

“Globally, most people have a mobile phone, some even before they have electricity, so why not use mobile phones to deliver healthcare so that everyone can access healthcare with a Click?” 

As the founder of ClickMedix, Ting uses her decade of experience in designing and launching technology services, along with associated business strategies for US government, pharmaceutical and global education organizations, to build ClickMedix from an idea in an MIT classroom to a global enterprise. Her areas of expertise include innovation strategy, product development, lean/Six Sigma process improvement, operations management, organization change management, and business development.

She spent three years as a founder of Click Diagnostics, a social enterprise born out of the MIT Media Lab, conducting mobile health projects and pilots in over ten countries in Africa, South Asia, the Middle East, and North America. She was integral to designing mobile health systems that can withstand unreliable or intermittent mobile network, while satisfying the varied needs of healthcare in underserved communities. She founded ClickMedix to build upon the success and learning from the three-year pilot of creating a highly reliable, secure, and user-friendly, HIPAA-compliant telehealth, disease management, and care coordination system that can be deployed quickly to health practitioners and connect patients with medical experts worldwide. Ting leads the design, development, and deployment efforts for ClickMedix’s affordable mobile health and education system.

Ting is named Toyota Mothers of Invention in 2015 and Cartier Women’s Initiative Awards Laureate in 2012 for North America. She is also an industry advisor/contributing writer for Telemedicine Magazine. She holds an MBA from the MIT Sloan School of Management and MS in Systems Engineering from MIT, as an MIT Leaders for Global Operations Fellow and Public Service Fellow.  In addition, she holds a BS in Computer Science and MS in Software Design and Management from Carnegie Mellon University.

Event Schedule

6:30 – 7:00 Networking over pizza and beverages
7:00 – 8:30 Meeting
8:30 – 9:00 CHI Dessert and more networking!

Monthly Sponsors

Thank you to our generous sponsors. Interested in sponsoring BostonCHI? Let us know!

IBM Research is hosting us and providing food.


VitaminT is sponsoring dessert.


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