Cancelled: Answering voters’ Questions on Election Websites: Testing the Mental Model Matchup

We are sorry to announce that Tuesday’s talk with Dana Chisnell has been cancelled. BostonCHI is working with Dana to reschedule the talk for the fall. Have a great summer everyone!

  • Dana Chisnell, Co-Director, Center for Civic Design
  • Tuesday, June 14, 2016 at 6:30



When voters have questions, they have a few options. They can ask their friends, they can call the local elections office, or they can look on the Web. Let’s say they go to the Web. Let’s say they go to a county website. How easily do they get their questions answered? In this highly interactive session, you’ll learn:

  • The big questions voters have about elections.
  • The words they use to ask their questions.
  • What’s different between how most voters think and how election officials — and probably you — think.

Dana will cover findings from a study she and her team conducted just before the 2012 presidential election that has made countless county websites easier to maintain, easier for voters to find, and better at answering the right questions at the right time, the right way.

About the Speaker

Dana Chisnell is an elections geek and UX research nerd (her words) who has trained thousands of people, including government workers, to test their designs. But what she really loves is giving design literacy to the world. She’s the managing editor of the Field Guides To Ensuring Voter Intent, small booklets of design guidelines for election officials. The Field Guides are a key ingredient in the applied research portfolio of the Center for Civic Design, which she directs with Whitney Quesenbery. She’s what you might call a “seasoned professional” who, with Jeff Rubin, wrote Handbook of Usability Testing, Second Edition.

Read MoreCancelled: Answering voters’ Questions on Election Websites: Testing the Mental Model Matchup

Navigating with Technology



Navigational aids have become ubiquitous, appearing as standard features in cars and on smart phones. How might this navigational technology affect how people learn about and find their way within an environment? Many have heard the extreme cases of people blindly following a GPS and meeting with disaster. Although such extreme cases occur, this talk will focus instead on how navigational technology may affect how we build mental maps more generally. Additionally, it will discuss potential ways that navigational technology might promote, rather than deflect, mental map development.

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Designing for Global Health by Personalizing Care Delivery

Ting Shih Headshot
  • Ting Shih, Founder and Chief Executive Officer, ClickMedix
  • Tuesday, April 12, 2016, 6:30 PM
  • At IBM Research Cambridge, 1 Rogers Street, Cambridge, MA


Not all doctors are the same, and not all patients are the same. So how do you design healthcare delivery tools that can be used by doctors and patients alike?

ClickMedix took on the challenge of designing for global health to improve the lives of over 1 billion people using mobile phones in 2007. While the idea started at MIT, the real discovery happened when founder Ting Shih went to test the idea of using mobile phones to deliver health care in sub-Saharan Africa, where there is a lack of doctors, treatments, and over whelming number of patients. To date, ClickMedix has been deployed in 16 countries, in multiple languages and addresses a variety of disease from HIV/AIDS to diabetes. The solution consists of tools for doctors, nurses, health workers, and patients, all “personalized” to the needs of each user. During this session, Ting will share her journey and discovery for designing mobile-phone enabled solutions to deliver personalized care so that each patient can live better, healthier, and happier.

Read MoreDesigning for Global Health by Personalizing Care Delivery

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