All posts by Todd

Monthly Meetings

Sam Stern: How the Rise of CX Will Elevate UX

samstern

Sam Stern, Forrester Research

Senior Analyst serving Customer Experience Professionals

How the Rise of CX Will Elevate UX

Tuesday, September 9, 2014 at 6:30pm

 

Abstract

We have entered The Age Of The Customer, where the only sustainable competitive advantage is knowledge of and engagement with customers. The successful companies will be customer-obsessed. Corporate leaders who understand this new reality have raised customer experience to one of their top strategic priorities. These newly formed customer experience teams tend to be small, and focus more on collaboration and influence rather than performing the work of improving the customer experience. It is the intersection of their limited resources and elevated status in the organization that provides opportunities for UX teams. Companies are awakening to the power of qualitative research, the importance of design to their business, and the value of deep understanding of how customers perceive their interactions – expertise that UX teams are uniquely qualified to deliver.

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BostonCHI Business

Thanks for the great year!

Hey everyone,

Thanks for the great year. A big thanks to Rachel, Carl, and the rest of the Steering Committee for the great work this past year.

Election Results

The Surprising Results! There were no write in candidates, so the winners are:

Chair: Rachel Kern
Vice-chair: Todd Chapin
Treasurer: Michelle Leger

A Summary of the Past Year

Thank you to everyone who supported us throughout the year. At the end of this season, we have 175 members. Thank you to those of you who joined or renewed your memberships this year. If you’re interested in becoming a BostonCHI member, it’s quick and cheap. Join here.

  • We had 10 meetings w/ 10 great speakers: Alla Zoller; Barton Fiske; Jeff Leblanc; Demetrios Karis; Jared Spool; Adrian Mendoza; Michael Muller; Nancy Allison, Eva Kaniasty, & Chris LaRoche;Jim O’Neill; & Hiroshi Ishii. Thank you to everyone.
  • We had a great Boston Interactions Winter Party
  • There were about 850 attendees across all of the meetings and the Winter Party
  • We ate ~1600 slices of pizza
  • A big thanks to our sponsors:
    • Venue & food: Constant Contact, IBM, Nokia HERE, Google, Fresh Tilled Soil, EnerNOC, & Mad*Pow
    • CHI Desserts: Vitamin T, Mad*Pow, & ICS

If you’d like to sponsor BostonCHI, whether by hosting us, providing food and/or dessert, or something else of your own devising, please let us know.

Boston Interactions Summer Picnic

Please look for an upcoming announcement about the Boston Interactions Summer Picnic. This year it’ll be the week of July 14 in Danahey Park in Cambridge.

Next Season

We’re already working on a great speaker line up starting in September. If you’re interested in speaking at one of our meetings,  please let us know. We have tentatively lined up speakers from the following:

  • Forrester
  • iRobot
  • Mar*Pow
  • Jared Spool
  • LearnLaunchX
  • You?

This list is, of course, subject to change.

 

BostonCHI wouldn’t exist without everyone that participates, whether it’s our members, speakers, steering committee, or sponsors. I look forward to seeing you all again in September as the Vice-Chair. Thanks again for making this such a great year.

Todd

P.S. We always want to know how we can improve things. Please let us know. Don’t be shy, but do be kind…