Cancelled: Answering voters’ Questions on Election Websites: Testing the Mental Model Matchup

We are sorry to announce that Tuesday’s talk with Dana Chisnell has been cancelled. BostonCHI is working with Dana to reschedule. Have a great summer everyone!

  • Dana Chisnell, Co-Director, Center for Civic Design
  • Tuesday, June 14, 2016 at 6:30



When voters have questions, they have a few options. They can ask their friends, they can call the local elections office, or they can look on the Web. Let’s say they go to the Web. Let’s say they go to a county website. How easily do they get their questions answered? In this highly interactive session, you’ll learn:

  • The big questions voters have about elections.
  • The words they use to ask their questions.
  • What’s different between how most voters think and how election officials — and probably you — think.

Dana will cover findings from a study she and her team conducted just before the 2012 presidential election that has made countless county websites easier to maintain, easier for voters to find, and better at answering the right questions at the right time, the right way.

About the Speaker

Dana Chisnell is an elections geek and UX research nerd (her words) who has trained thousands of people, including government workers, to test their designs. But what she really loves is giving design literacy to the world. She’s the managing editor of the Field Guides To Ensuring Voter Intent, small booklets of design guidelines for election officials. The Field Guides are a key ingredient in the applied research portfolio of the Center for Civic Design, which she directs with Whitney Quesenbery. She’s what you might call a “seasoned professional” who, with Jeff Rubin, wrote Handbook of Usability Testing, Second Edition.

Event Schedule

6:30 – 7:00  Networking over pizza and beverages
7:00 – 8:30  Meeting
8:30 – 9:00  CHI Dessert and more networking!

Monthly Sponsors

Thank you to our generous sponsors. Interested in sponsoring BostonCHI? Let us know!

Constant Contact is hosting us.


Clear/Point is sponsoring pizza.


VitaminT is sponsoring dessert.


Getting to the Event

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